Privacy policy

At Petite Perfumes Ltd ("we," "our," "us"), we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and products.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Details necessary to process transactions, including credit or debit card details. We do not store payment details; payments are processed through secure third-party providers.

  • Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your orders, inquiries, or promotions.
  • To improve our website and customer experience.
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties:

  • Payment processors and delivery services to complete transactions.
  • IT and system administration service providers for technical support.
  • Legal or regulatory authorities if required by law.

4. Data Security

We take appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where applicable.
  • Opt-out of marketing communications by following the unsubscribe link in our emails.
  • To exercise these rights, please contact us at sales@petiteperfumes.co.uk

6. Returns Policy

If you are not satisfied with your purchase, you may return the product unused within 14 days of receipt to qualify for a full refund.

To initiate a return, please:

  • Ensure the product is in its original condition and packaging.
  • Include proof of purchase.

Send the product to the following address:

Returns Department 
Petite Perfumes Ltd Unit 11 Hawick Estate Newcastle upon Tyne,
NE6 1AS

Refunds will be processed within 14 days of receiving the returned item.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website performance. You can control cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Petite Perfumes Ltd
Unit 11 Hawick Estate Newcastle upon Tyne,
NE6 1AS
sales@petiteperfumes.co.uk